We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by bleonamalsoriteam@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at bleonamalsoriteam@gmail.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If your request is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30 days.
Any duties, taxes, shipping, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified via email if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor.
If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase.
Exceptions / non-returnable items
Certain types of products cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
There is no international exchange policy at Bleona Malsori.
With regards to measurements and dresses that are customized, there can always be small deviations since it is not possible to have a perfect fit without having at least one fitting.
The seller is not responsible for any defects after the dress is delivered to the Customer. Bleona Malsori does not ship dresses with defects. Every order is going through Quality control, which is made by a professional and experienced staff member.
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